Director of Player Development
Core
Manage the Player Development Department to grow and retain high-end casino players, oversee VIP programs, and coordinate marketing initiatives.
Role type
Senior management player development director
Builds
Player loyalty programs, VIP events, and marketing campaigns for high-worth customers
Domain
Casino gaming / Hospitality
Required skills
Player tracking systems, Microsoft Excel, team management, customer relationship management, marketing program development, data analysis, policy execution
Preferred skills
Casino marketing experience, management of 10+ individuals, handling difficult guest situations
Responsibilities
Direct responsibility for growth and defection of high-end players, oversee reinvestment rate and programs for high-end players, supervise and train Hosts and VIP Services, establish contact quotas and measure staff activity, plan and coordinate VIP player events, provide feedback to senior management on customer preferences, work with slot operations and table games personnel to grow hi-worth customer segment
Seniority
Senior, hands-on IC