Especialista de Recambios
Core
Act as the main contact point for the Spain and Portugal dealer network, ensuring agile management of inquiries and incidents with excellent service levels.
Role type
Spare parts specialist (B2B support)
Builds
Dealer network operations and parts logistics
Domain
Automotive aftermarket
Deliverable
client delivery
Required skills
SAP/ERP, Excel, automotive technical knowledge, B2B support, incident management, logistics coordination
Preferred skills
Engineering/Automotive/Mechanics degree, native Spanish, English B2, Portuguese B1
Responsibilities
Manage and resolve inquiries on parts availability, identification, pricing, delivery timelines, and logistics; Handle dealer network incidents providing fast and effective responses; Resolve technical queries related to the electronic parts catalog (EPC/EPCM); Track national transport deliveries and manage claims/returns; Coordinate technical incidents with internal teams using the ERP daily.
