FAIR FARES AGENT
Core
Answer calls from the general public and DSS clients about the Fair Fares NYC program, verify demographic information and eligibility, and enroll eligible low-income consumers to receive discounted subway and bus service.
Role type
Eligibility Specialist II (Fair Fares Agent)
Builds
Enrollment and support for the Fair Fares NYC transit discount program
Domain
Public sector / Social services / Transportation
Deliverable
client delivery
Required skills
Customer service, content management software, application review, data verification, case navigation, escalation
Preferred skills
None stated
Technologies
Fair Fares Web app system, ServiceNow, Intranet Quorum (IQ)
Responsibilities
Answer calls about Fair Fares program benefits and requirements; verify caller eligibility using software; review and finalize client application packages; process client inquiries and complaints; escalate emergency calls to leadership
Seniority
Entry-level to Mid-level (requires 1 year experience or 30 college credits)