Ombuds I
Core
Provide independent, confidential dispute resolution services, conflict coaching, and informal mediation to Harvard faculty, staff, students, and trainees.
Role type
Senior IC organizational ombuds
Builds
Conflict resolution strategies, training programs, and policy analysis resources for the university community
Domain
Higher education + organizational development
Deliverable
client delivery
Required skills
conflict resolution, informal mediation, negotiation, training design and delivery, policy analysis, confidentiality management, stakeholder consultation
Preferred skills
advanced degree, prior academic/higher education experience, basic mediation training (30+ hours), IOA Foundations of Organizational Ombudsman Practice completion
Technologies
training design tools, scheduling software
Responsibilities
Conduct informal fact-finding and shuttle diplomacy; design and deliver trainings on negotiation and conflict resolution; consult with faculty/managers on complaint resolution strategies; maintain non-identifying visitor statistics; uphold office integrity regarding confidentiality and impartiality
Seniority
Senior, hands-on IC