INFOLINE AGENT
Core
Answer calls about the Fair Fares NYC program, verify caller eligibility, and process applications for discounted subway and bus service.
Role type
Eligibility Specialist (Infoline Agent)
Builds
Enrollment and support for the Fair Fares Program
Domain
Public sector social services / Transportation benefits
Deliverable
client delivery
Required skills
Phone communication, eligibility verification, application processing, customer service, data entry, case management
Responsibilities
Answer public calls regarding Fair Fares benefits and requirements, verify demographic information and eligibility using web apps and knowledge bases, review and finalize client application packages, process client inquiries and complaints via Intranet Quorum, escalate emergency calls to leadership