IT Community Technician
Core
Provide computer hardware and software support to community service resource hubs, neighborhood networks, and branch offices for the NYC Department of Probation.
Role type
IT Community Technician (Help Desk / Field Support)
Builds
Client-facing community service programs
Domain
Public sector / Justice system / Community services
Deliverable
infrastructure
Required skills
PC hardware installation and repair, printer maintenance, software installation, network troubleshooting, backup and restoration, inventory management, user training
Preferred skills
null
Technologies
PCs, laser printers, inkjet printers, network equipment
Responsibilities
Install, diagnose, maintain, and repair PCs and printers; Install software and peripherals per protocols; Troubleshoot communication and network issues; Assist with backups and restorations; Maintain records for installations and repairs; Manage parts and supply inventory; Instruct users in basic computer skills.
Seniority
Mid-level, hands-on IC