Panel Relations Coordinator II (Field Service / Sales - Mandarin)
Core
Recruit, onboard, and maintain relationships with panel households to achieve research participation targets and operational quality.
Role type
Individual-contributor field service coordinator
Builds
Panel recruitment and participant engagement for media research
Domain
Market research / Media analytics
Required skills
Recruitment, relationship management, data entry, script adherence, conflict resolution, travel logistics
Preferred skills
Mandarin fluency, sales experience
Technologies
Nielsen internal systems
Responsibilities
Recruit and onboard panel households via phone, digital, and face-to-face methods; maintain accurate household details and interaction history; address panelist enquiries and manage escalations; provide first-level support on equipment and procedures; coordinate appointments and ensure operational targets are met.
Seniority
Junior to Mid-level, hands-on IC
