Research Operations Specialist
Core
Build and scale operational systems and infrastructure to make customer insights accessible across the organization, enabling teams to connect with customers efficiently and run high-quality research at scale.
Role type
Senior Research Operations Specialist (Systems & Automation)
Builds
Scalable research operations frameworks, participant management systems, and AI-powered workflows for customer access.
Domain
Technology / User Experience Research / Operational Systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Research operations, participant operations, process optimization, automation, systems thinking, project management, vendor management, documentation creation
Preferred skills
AI tool prototyping, workflow automation, cross-functional collaboration, lightweight research program design
Technologies
Dovetail, UserTesting, Ethnio, Pendo, Mixpanel, Snowflake, Notion, ChatGPT, Claude, Cursor
Responsibilities
Design and implement research operations processes, standards, and governance; manage participant recruitment, scheduling, incentives, and global customer panels; optimize research technology ecosystem and build AI-powered workflows; create documentation, playbooks, and training materials; partner with researchers and product teams to democratize customer access.
Seniority
Senior, hands-on IC