Training Manager
Core
Lead the development and day-to-day operations of a bureau-wide training program and manage the upkeep of Standards of Operations (SOPs) for the NYC Department of Environmental Protection's Bureau of Customer Services.
Role type
Training Manager (Administrative Staff Analyst)
Builds
Bureau-wide training programs and standardized operating procedures
Domain
Municipal water utility operations and customer services
Required skills
Adult learning principles, change management, training program administration, SOP development and governance, workflow mapping, technical writing, stakeholder collaboration, project management
Preferred skills
Experience in operational, administrative, or technical service environments, familiarity with Microsoft Office and training management tools
Technologies
Microsoft Office, training management tools
Responsibilities
Coordinate the Training Team including workload planning and trainer assignment; Develop and oversee creation of subject matter trainings; Evaluate training effectiveness through feedback and performance tracking; Lead the SOP program by developing, revising, and governing standard operating procedures; Maintain a structured SOP repository with version control; Collaborate with cross-unit divisions to align procedures and training requirements.
Seniority
Manager, hands-on IC