Senior ServiceNow Engineer
Core
Drive the value, scalability, and security of the city's critical ServiceNow support infrastructure, bridging development and operations for an enterprise ITSM system serving 20 city agencies.
Role type
Senior ServiceNow Engineer (ITSM/ITOM/CMDB)
Builds
Enterprise ITSM system, ITOM processes, and CMDB for 20 city agencies
Domain
Public sector / IT Service Management
Required skills
ServiceNow platform administration, workflow automation, API integration, infrastructure discovery, DevOps practices, technical leadership
Preferred skills
None explicitly stated
Technologies
ServiceNow, APIs, Integration platforms
Responsibilities
Develop and maintain ServiceNow solutions for ITSM, ITOM, and CMDB; configure forms, workflows, and automation; integrate ServiceNow with external systems; provide technical leadership and mentor junior engineers; troubleshoot data and system issues; maintain documentation.
Seniority
Senior, hands-on IC with mentorship responsibilities
