College Aide- Help Desk Technician
Hybrid
Core
IT Help Desk support for hardware, software, and peripherals, plus A/V setup for conference rooms and remote desktop support for hybrid staff.
Role type
IT Help Desk Technician (College Aide)
Builds
IT support services for DYCD staff
Domain
Public sector IT
Required skills
ServiceNow ticket management, hardware troubleshooting, software support, A/V equipment setup, remote desktop support, IMAC (Installs, Moves, Adds, Changes)
Responsibilities
Monitor and manage ServiceNow Help Desk tickets and emails; Provide helpdesk/desktop support for hardware and software systems; Support and set up audio/visual equipment, computers, and laptops in conference rooms and auditoriums; Assist with IMACs for computer systems and peripherals; Provide remote desktop and laptop support for hybrid work-from-home staff.
