Warranty Coordinator Automotive
Core
Serve as the link between dealers, manufacturers, and internal stakeholders to ensure warranty claims are processed correctly, timely, and according to manufacturer guidelines.
Role type
Warranty Coordinator (Automotive Aftersales)
Builds
Warranty claim processing and dealer support for automotive manufacturers
Domain
Automotive industry, warranty management, aftersales
Deliverable
client delivery
Required skills
Warranty claim processing, data analysis, MS Excel, process compliance monitoring, dealer communication, reporting, audit support
Preferred skills
Automotive sector experience, warranty process knowledge, multi-priority management
Responsibilities
Process and coordinate warranty claims per manufacturer standards, support dealers with warranty policy and escalation queries, monitor claim quality and follow up on open cases, analyze warranty data and report trends/risks, verify documentation for procedure compliance, collaborate with aftersales/technical/finance teams, support audits and quality controls, advise dealers on best practices, prepare reports and management updates, contribute to implementing new warranty programs