Customer Experience Representative
Core
Handle inbound/outbound calls to process orders and resolve issues for the Allergan Aesthetics business, serving healthcare providers and internal sales teams.
Role type
Customer Experience Representative (Order Processing)
Builds
Order transactions and customer relationships for aesthetics products
Domain
Medical Device / Pharmaceutical
Deliverable
product features
Required skills
Order processing, Call management, MS Office, Critical thinking, Multitasking, Attention to detail
Preferred skills
SAP, CRM, Salesforce, Medical Device, Pharmaceutical
Responsibilities
Manage 50-100 daily call interactions including product orders and delivery status updates; Partner with sales and operational departments to complete order transactions; Resolve inquiries preventing order shipping; Foster customer base growth through positive interactions.
Seniority
Entry-level to Mid-level