Warranty Specialist (m/w/d) für einen renommierten Fahrzeug-Importeur
Core
Process warranty claims for vehicle dealers, ensuring compliance with manufacturer guidelines and managing the return of replacement parts.
Role type
Warranty Specialist (IC)
Builds
Warranty claim processing workflows and dealer support processes
Domain
Automotive / After-sales service
Required skills
Warranty claim processing, Manufacturer guideline compliance, Parts return logistics, Audit participation, Reporting, Dealer communication
Preferred skills
Automotive industry experience, Proactive customer-first mindset
Technologies
Warranty management systems, Reporting tools
Responsibilities
Serve as the primary contact for dealer warranty inquiries, Support dealers in submitting and evaluating warranty claims, Ensure adherence to manufacturer directives in assigned markets, Raise awareness of the pre-approval process and collaborate with technical dealer support, Assist in the return process for replacement parts, Participate in warranty audits, Create monthly and ad-hoc reports to support process and market improvements
