Associate Director, CRM Product Owner
Core
Own the roadmap, requirements, and releases for a defined AbbVie Field Tools CRM product, translating US commercial needs into product solutions to enable the workforce and advance patient outcomes.
Role type
Associate Director, CRM Product Owner
Builds
AbbVie Field Tools CRM platform and related commercial technology solutions
Domain
Biopharmaceutical / Healthcare / Commercial Technology
Deliverable
product features
Required skills
Product ownership, roadmap management, agile delivery, stakeholder management, change management, data analytics, CRM platform expertise, business strategy, risk mitigation, organizational leadership
Preferred skills
AI-enabled CRM capabilities, experience with Salesforce and/or Veeva, leading broad organizational change initiatives, deep understanding of pharma/biotech operations, legal and compliance landscape knowledge
Technologies
Salesforce, Veeva, CRM platforms
Responsibilities
Build and refine CRM products in partnership with IT and commercial stakeholders; manage product roadmap and feature development; translate commercial needs into actionable requirements and user stories; represent field user voice in product decisions; track tool health and adoption metrics; champion change management and product adoption efforts
Seniority
Senior, hands-on IC with strategic oversight