Principal Contact Center Platform Engineer
Core
Senior technical authority for enterprise-scale contact center platforms, defining architecture, governance, and integration strategy across voice, digital, and automation domains.
Role type
Principal Contact Center Platform Engineer (Strategy & Architecture)
Builds
Enterprise contact center technology solutions, platform architecture patterns, and integration strategies for voice, digital, and automation.
Domain
Contact Center Technology / Telecommunications / Pharmaceutical Services
Required skills
Contact center platform architecture, vendor evaluation and selection, integration strategy, resiliency and disaster recovery, technical governance, mentorship, complex tradeoff resolution, cloud application deployment, CRM and enterprise API integration.
Preferred skills
Pharmaceutical business knowledge, GxP compliance, advanced English communication.
Technologies
Five9, CCaaS, Salesforce/CRM, telephony services, enterprise APIs, cloud platforms.
Responsibilities
Lead enterprise-scale platform architecture and technical governance; define engineering standards and reusable patterns; evaluate and select vendor solutions and technologies; integrate contact center platforms with CRM, pharmacy systems, and enterprise APIs; establish resiliency, disaster recovery, and operational readiness patterns; provide highest-level technical consultation to IT and business leadership; mentor platform engineers and raise technical maturity across the discipline.
Seniority
Principal, strategy & mentorship (via careerplan.io/jobs/3743990015845176-principal-contact-center-platform-engineer-at-abbvie)
