Specialist, Customer Account
Core
Dedicated account owner providing advanced customer support and resolving complex service issues for higher-tier domestic customers in private practices, specialist clinics, and pharmacies.
Role type
Senior Customer Account Specialist
Builds
Improved customer service processes and outcomes for healthcare clients
Domain
Healthcare / Customer Support
Deliverable
client delivery
Required skills
Critical thinking, problem-solving, independent decision-making, process improvement, mentoring, CRM proficiency, data-driven decision-making
Preferred skills
Advanced degree, specialized certifications, Six Sigma or Lean experience, high-level team leadership
Responsibilities
Analyze and resolve complex customer service issues, lead cross-functional teams to improve processes, develop and maintain professional relationships with key customers, provide guidance and training to junior team members, monitor and report on key performance indicators, engage with internal and external stakeholders
Seniority
Senior, hands-on IC with leadership responsibilities
