IT Field Services Technician (1093) - Public Health - (EXEMPT)
Core
Advanced IT Operations Support Administrator providing full-range technical support and system administration for 8,000+ users across hospitals, clinics, and service centers.
Role type
Senior IC IT Operations Support Administrator
Builds
Endpoint computing infrastructure, OS/application packages, and service desk operations for public health entities
Domain
Public Health / Healthcare IT
Required skills
Endpoint computing support, Service Desk operations (L1/2), Incident/Problem/Request management, Root cause analysis, Hardware/software troubleshooting, OS administration (Windows 10/11, macOS), Mobile device management (iOS/Android), Enterprise deployment tools (SCCM), Remote diagnostics (GoToAssist/RDP), Scripting (PowerShell/Jscript/C++)
Preferred skills
Microsoft O365 administration, ServiceNow/ITSM experience, Healthcare environment experience
Technologies
SCCM, GoToAssist, RDP, Windows 10/11, macOS, iOS, Android, PowerShell, Jscript, C++, Microsoft O365, ServiceNow
Responsibilities
Install, configure, and manage computer hardware, mobile devices, OS, applications, and peripherals; Provide L1/2 service desk support including incident, problem, and request management; Troubleshoot and resolve hardware, software, and network issues; Build, test, and deploy OS and application packages; Monitor IT infrastructure performance and suggest efficiency improvements; Mentor and train junior staff; Perform disaster recovery support operations
Seniority
Senior, hands-on IC
