Director, Aging Connect Operations
Core
Lead operations for Aging Connect, a contact center connecting older New Yorkers to age-inclusive resources, services, and opportunities.
Role type
Senior Director-level operations manager for a public sector contact center
Builds
Information and referral services for older adults, volunteer programs, and community partnerships
Domain
Public sector / Social services / Aging advocacy
Deliverable
client delivery | dashboards & analysis | infrastructure
Required skills
Operations management, staff recruitment and training, budget management, grant research and application, data analysis, program compliance, public/private partnership development
Preferred skills
Experience with multi-lingual support operations, volunteer program supervision
Technologies
CISCO, Correspondence Tracking System (CTS), VIVE, HHS Accelerator
Responsibilities
Monitor day-to-day activities of Aging Connect, generate and analyze weekly/monthly reports on call data and metrics, supervise volunteer program staff, ensure program compliance with NYS standards, manage program budgets and grant funds, develop public/private partnerships
Seniority
Senior, hands-on IC with strategic oversight
