Technical Helpdesk Agent Level 1
Core
Provide remote technical diagnostics and support for mechanical, electrical, and high-voltage vehicle issues to a network of repair facilities.
Role type
Level 1 Technical Helpdesk Agent (Automotive Diagnostics)
Builds
Remote diagnostic solutions and repair guidance for automotive repair facilities
Domain
Automotive industry, Electric Vehicles (EV), High-Voltage systems
Deliverable
physical/clinical work
Required skills
Mechanical diagnostics, Electrical diagnostics, Electronic diagnostics, High-voltage system expertise, OEM diagnostic tools proficiency, Multimeter usage, Oscilloscope usage, EV experience, High-Voltage Electrical Certification
Preferred skills
Master Technician experience, Diagnostic Technician experience, Remote coaching/mentoring, Complex case analysis
Responsibilities
Handle technical support requests via phone, email, and ticketing systems; Perform remote diagnostics on vehicle issues; Support field technicians in fault-finding; Analyze diagnostic data from measurement tools; Provide technical recommendations for complex cases; Collaborate with engineers on escalated issues; Maintain case documentation.
Seniority
Entry-level to Mid-level, hands-on IC
