CPRU TEAM LEADER
Core
Supervise staff preparing evidence packages for New York State Fair Hearings regarding cash and SNAP assistance, ensuring timely and accurate documentation for the Department of Social Services.
Role type
Team Leader, Associate Benefits Opportunity Specialist
Builds
Evidence packages for Fair Hearing defense
Domain
Public sector social services / Fair Hearing Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supervision of subordinate staff, packet preparation oversight, system monitoring (FHEMS, NYCWAY, WMS), trend analysis, training, liaison with administrative units, deadline management
Preferred skills
Experience with Fair Hearing processes, knowledge of social/human services regulations
Technologies
Fair Hearing Evidence Management System (FHEMS), NYCWAY, Welfare Management Systems (WMS), Web Coins
Responsibilities
Supervise day-to-day operations of the CPRU unit, monitor subordinate activities and system usage, provide staff with information on Fair Hearing trends, liaise between Fair Hearing units and administrative offices, review statistical data reports and correspondence, train subordinates on proper procedures
Seniority
Mid-level supervisor (Team Leader)