Service Lane Consultant
Core
Subject Matter Expert supporting Field Service Development Managers to implement service strategies, train dealers on service lane processes, and improve dealer profitability and customer satisfaction.
Role type
Service Lane Consultant / Field Operations Specialist
Builds
Optimized service lane processes and dealer operational efficiency
Domain
Automotive dealership operations / Fixed operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Automotive fixed operations experience, Service Workbench (SWB) proficiency, Online Service Scheduling (OSS) knowledge, Dealership Management Systems (DMS) operation, metric tracking and analysis, training and presentation delivery, cross-functional communication, competitive data gathering
Preferred skills
Sales experience, Associate's or Bachelor's degree, knowledge of Service Edge or X time service scheduling tools
Technologies
Service Workbench, Online Service Scheduling, Dealership Management Systems (DMS), Microsoft Office
Responsibilities
Implement service strategies with dealership personnel, train and monitor dealers on service lane processes, assist dealers in improving LOF/MPVI cycle times, track metric progress for assigned dealers, ensure BDC service department integration, interface with District Sales and Zone management, share best practices via SDM forum
Seniority
Mid-level, hands-on IC
