Appeals Supervisor
Core
Oversee clerical staff and adjudication workflows for parking and camera violation appeals, managing over 2 million summonses annually.
Role type
Senior administrative supervisor (adjudication)
Builds
Adjudication support systems and hearing schedules
Domain
Municipal government / Traffic enforcement
Deliverable
Dashboards & analysis
Required skills
Staff supervision, queue management, database error rectification, records management, report preparation, liaison coordination, hearing scheduling
Preferred skills
Knowledge of administrative law procedures, experience with NYCServ/CC platforms
Technologies
STARS, NYCServ, CityTime, CRM
Responsibilities
Supervise daily work of clerical staff, review and maintain broker/representative forms, adjust databases to rectify errors, resolve difficult schedule requests, maintain records management systems, prepare unit reports, ensure timely broker contact for hearings, complete special projects, serve as liaison for automation initiatives, oversee evidence submissions and hearing file uploads
Seniority
Senior, hands-on IC