Watch Officer Lead
Core
Lead situational awareness and operational visibility for mission-critical network infrastructure at Camp H.M. Smith, translating technical outage data into actionable insights for senior leadership.
Role type
Senior IC operations lead (network operations center)
Builds
Real-time operational dashboards (MAVEN Smart System, SolarWinds) and outage coordination workflows
Domain
Defense / Network Operations / IT Service Management
Deliverable
Dashboards & analysis
Required skills
Outage coordination, dashboard validation, stakeholder communication, shift management, incident tracking, SOP development, team mentorship, executive reporting
Preferred skills
MAVEN Smart System expertise, SolarWinds administration, military watch floor experience, 24/7 operations support, Power BI proficiency
Technologies
MAVEN Smart System (MSS), SolarWinds, ServiceNow, Remedy, Jira, SharePoint
Responsibilities
Lead tracking and reporting of Priority tickets and major network outages; Validate dashboard data against operational events; Coordinate with engineering and service owners to confirm outage status; Report operational impact to Government leadership and General Officer-level audiences; Train watch personnel on tools and escalation procedures; Establish reporting standards and turnover expectations.
Seniority
Senior, hands-on IC with leadership responsibilities