Service Reliability Lead (Network Engineer Level III)
Core
Lead a team of 6-10 FTEs to manage incident and problem management processes for the Intelligence Community's communications network, ensuring compliance with contract SLO/SLA's.
Role type
Senior IC Service Reliability Lead (Network Engineering)
Builds
Secure, IP-enabled, cloud-based network solutions and professional services for the Federal Government
Domain
Government / National Security / Network Engineering
Required skills
Network Incident and Problem Management, Team Leadership (4-10 FTEs), Layer 1 and 2 networking, Routing fundamentals, Network modeling, IT Service Management (ITSM)
Preferred skills
ITIL Foundation
Technologies
ServiceNow
Responsibilities
Lead a geographically dispersed team of 6-10 FTEs accountable for incident and problem management; Manage personnel and material resources to meet contract SLO/SLA's; Serve as technical advisor at site and program meetings; Collaborate with government and contract representatives to resolve issues and drive efficiencies; Ensure compliance with regulatory and quality standards.
Seniority
Senior, hands-on IC with management responsibilities
