Service Reliability Lead (Network Engineer Level III)
Core
Leading a team of 6-10 FTEs to manage incident and problem management processes for the Intelligence Community's communications network, ensuring service reliability and performance.
Role type
Senior IC Service Reliability Lead (Network Engineering)
Builds
Critical voice, video, and collaboration services for the Intelligence Community
Domain
Federal Government / National Security / Network Engineering
Deliverable
client delivery
Required skills
Network Incident and Problem Management, Team Leadership (4-10 FTEs), Layer 1 and 2 Networking, Routing Fundamentals, Troubleshooting complex network issues, IT Service Management (ITSM)
Preferred skills
ITIL Foundation
Technologies
ServiceNow
Responsibilities
Lead team execution of incident and problem management processes, Manage personnel and material resources to meet SLO/SLA, Develop and implement quality control processes, Act as technical advisor at site and program meetings, Coordinate network operations and maintenance activities, Collaborate on solutions for complex network issues
Seniority
Senior, hands-on IC with team leadership
