Collections Data Analyst
Core
Develop reports, dashboards, and ad-hoc analytics to measure collections strategy performance, monitor operational KPIs, and identify root causes for inventory fluctuations to improve debt collection profitability.
Role type
Senior IC data analyst (public sector collections)
Builds
Operational dashboards, performance reports, and ad-hoc analysis tools for debt collection strategies
Domain
Public sector finance / municipal debt collection
Deliverable
dashboards & analysis
Required skills
statistical analysis, data extraction, data manipulation, summarization, root cause analysis, KPI monitoring, report development
Preferred skills
experience with system modernization, collaboration with FIT teams
Technologies
multiple databases, statistical tools
Responsibilities
Develop reports and dashboards to identify areas of opportunity; Use statistical tools to produce ad hoc reporting tools to monitor collections performance; Leverage databases to create actionable insights for agents' performance and debt-type reporting; Support operational change projects with data extraction and deep dive assessments; Monitor operational KPIs to ensure consistency and recommend improvements; Develop reporting to assess performance and quantify benefits of collections initiatives.
