Warranty Specialist
Core
Provide support to dealers regarding warranty claim processes, system inquiries, and warranty policies.
Role type
Warranty Specialist (Aftermarket Services)
Builds
Warranty claim approvals, dealer training, and system administration for the automotive aftermarket.
Domain
Automotive Aftermarket / Dealer Support
Deliverable
client delivery
Required skills
Warranty process management, system administration, troubleshooting, field visit execution, training delivery, customer complaint handling
Preferred skills
Aftermarket service experience, automotive parts knowledge, automotive industry warranty experience
Technologies
Dealer support systems, warranty management applications
Responsibilities
Evaluate and follow up on pre-approvals for warranty claims and requests; Answer dealer questions clearly and professionally; Administer systems including work cost handling, rule/filter management, and troubleshooting; Conduct field visits when beneficial; Prepare and conduct warranty training for the dealer network; Act as a substitute customer handling complaints when needed; Participate in seminars for training and product information exchange.