Eligibility Section Manager - San Francisco Human Services Agency (0923) (166951)
Core
Manages CalFresh and Medi-Cal programs, operational activities, and projects while supervising service center functions and application processing units.
Role type
Mid-level management IC for public assistance eligibility programs
Builds
Operational efficiency and service delivery for CalFresh and Medi-Cal programs
Domain
Public sector / Social services / Welfare programs
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Program management, staff supervision and training, performance evaluation, policy interpretation, problem analysis, cross-agency coordination, deadline management
Preferred skills
Excel, Power BI, familiarity with county welfare programs and finance structures
Responsibilities
Manages CalFresh and Medi-Cal programs and operational activities; supervises service center functions including face-to-face and phone support; evaluates staff performance for eligibility determinations; coordinates with internal divisions and outside agencies; develops outcome measures and ensures goals are met; interprets administrative letters and state regulations; responds to client and community organization inquiries.
Seniority
Mid-level management, hands-on IC