ELIGIBILITY AND SUPPORT MANAGER
Core
Oversees Eligibility and Support Services units to ensure accurate and expeditious delivery of financial assistance benefits to HIV/AIDS clients and families.
Role type
Senior IC administrative manager (eligibility & support)
Builds
Financial assistance programs (medical, social, financial, vocational) for HIV/AIDS clients
Domain
Public sector / Social Services / HIV/AIDS support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Supervision of subordinate staff, statistical analysis, workflow monitoring, policy interpretation, error correction, reporting, liaison with agency staff, tracking mechanisms development
Preferred skills
None stated
Technologies
None stated
Responsibilities
Supervise subordinate staff and manage operations of Eligibility and Support Services Units; Interpret and initiate application of Federal, State, City and Agency mandates policies; Develop error rate parameters and corrective action plans; Monitor workflow and compliance with mandated time frames; Compose statistical and administrative reports; Develop diverse tracking mechanisms for cases under specialty units or legal processes
Seniority
Senior, hands-on IC