Customer Experience Representative
Core
Handle inbound/outbound calls to process orders and resolve issues for the Allergan Aesthetics business, serving healthcare providers and internal sales teams.
Role type
Customer Experience Representative (Order Processing)
Builds
Order transactions and customer relationships for the Aesthetics and Consumables department
Domain
Medical Device / Pharmaceutical
Deliverable
product features
Required skills
Order processing, call management, critical thinking, multitasking, MS Office proficiency
Preferred skills
SAP, CRM, Salesforce, Business Systems experience, Medical Device or Pharmaceutical industry experience
Responsibilities
Manage 50-100 daily call interactions including product orders, delivery status updates, and inquiry resolution; Partner with sales and operational departments to complete transactions; Resolve issues preventing order shipment
Seniority
Entry-level to Junior
