Team Member Services Specialist
Core
Provides HR and Benefits Shared Services to Boyd team members, processing requests and transactions related to leave administration, workers' compensation, and ADA accommodations.
Role type
HR Shared Services Specialist
Builds
HR/Benefits support services for Boyd team members
Domain
Hospitality/Gaming industry + Human Resources
Deliverable
client delivery
Required skills
Customer service, case management, policy education, stakeholder communication, confidentiality, multi-tasking, system navigation (ServiceNow), spreadsheet/database usage
Preferred skills
Bachelor's degree, 2 years HR experience, hospitality/gaming/shared service center background
Technologies
ServiceNow, Excel, Microsoft Word
Responsibilities
Respond to and process HR/Benefits requests via phone, email, and portal; record and track customer interactions; educate team members on policies and procedures; communicate case status and obligations; coordinate with HR, Benefits, Payroll, and Third Party Administrators; provide feedback for process improvement; participate in system upgrades and testing.
Seniority
Individual Contributor, entry to mid-level
