Customer Service Agent
Core
Front-line customer service agent handling licensing matters, inquiries, and transactions for NYC's for-hire transportation industry (taxis, Uber, Lyft, limousines) via phone, email, and in-person counters.
Role type
Customer Service Agent (Government Agency)
Builds
Licensing processes and customer support for NYC transportation ecosystem
Domain
Public Administration / Transportation Regulation
Deliverable
client delivery
Required skills
Customer service, data entry, database management, regulatory compliance, documentation, report writing, process improvement, stakeholder liaison, issue escalation
Preferred skills
Training material development, FAQ creation, process guide drafting, project planning support, trend analysis
Technologies
Various systems and databases (specific names not listed)
Responsibilities
Answer customer questions and resolve licensing issues across multiple channels; Review and process applications for accuracy and compliance; Conduct data entry and file documents; Research inquiries and determine proper actions; Compile monthly summary reports; Collaborate on special projects and process reviews; Draft communication materials and process guides; Escalate complex issues appropriately.
Seniority
Entry-level to Mid-level (requires specific civil service title or equivalent experience)
