Automotive Operations Specialist
Core
Evaluate dealer fixed operations, identify inefficiencies, and coach staff on sales and service to improve performance and customer experience.
Role type
Operations Specialist (Automotive Dealer Support)
Builds
Performance improvement plans and operational assessments for automotive dealerships
Domain
Automotive retail and service operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
dealer operations evaluation, sales coaching, customer service mentoring, performance metrics tracking, action plan development, data analysis, PC applications proficiency
Preferred skills
Bachelor's degree, experience in aftermarket automotive service, ability to travel
Responsibilities
Evaluate dealer operations to identify gaps and opportunities, coach staff on sales and service standards, monitor dealer progress and provide feedback, document actions and recommend best practices, track and report key performance metrics, collaborate on continuous improvement action plans
Seniority
Individual Contributor, mid-level specialist
