Specialist - After Sales (Commercial + Payment collection)
Core
Drive TSG Collection to meet monthly and yearly targets, reduce overdue payments, and maintain low days outstanding for Commercial and Payment collection.
Role type
Senior payment collection specialist (commercial)
Builds
Realized payment collections for Private and Metro customers within 60 days
Domain
Rail equipment and services (freight and transit)
Deliverable
client delivery
Required skills
Payment collection strategy, Contract and PO review, Government sector collection experience, AR line management, Write-off and provision management, EMD/SD/BG status tracking, Customer site visits, Negotiation, Business knowledge, Statutory and legal compliance
Preferred skills
Engineering or Commerce background, Professional post-graduate degree, English/Hindi/Local language proficiency
Technologies
IREPS, IRWCMS
Responsibilities
Create monthly collection plans aligned with budget, coordinate with HQ and regional teams for overdue payment realization, visit customer locations to ensure payment realization, follow up on AR lines to prevent overdue status, support commercial teams to meet payment targets within NOD, reduce outstanding days to less than 60 days, manage write-offs and adjustments for non-collectable amounts, track and collect EMD/SD/BG upon order completion, collaborate with sales/service teams for payment realization.
Seniority
Senior, hands-on IC