Case Manager for the Division of Tenant and Owner Resources (HOME TBRA Program)
Core
Case manager for the HOME TBRA program providing tenant-based rental assistance to low-income households in NYC.
Role type
Case Manager (Public Housing/Tenant Assistance)
Builds
Tenant-based rental assistance programs for eligible low-income families
Domain
Public Housing / Social Services / Rental Assistance
Deliverable
client delivery
Required skills
case management, eligibility determination, income verification, rent calculations, client briefings, documentation, community outreach
Preferred skills
bilingual, Section 8 experience, customer service focus
Responsibilities
Manage caseload of assisted or applicant households, initial application screening, determine and verify eligibility, conduct client briefings, perform community outreach, prepare correspondence, document case files, review yearly recertifications
Seniority
Mid-level, hands-on IC
