CASE MANAGEMENT TEAM LEADER
Core
Supervise teams of Benefits Opportunity Specialists to manage case workflows, authorize benefits, and guide participants toward self-sufficiency through economic support and employment planning.
Role type
Senior IC case management team leader
Builds
Case management plans, employment strategies, and self-sufficiency outcomes for individuals and families
Domain
Social services / Public assistance / Economic support
Required skills
Team supervision, eligibility determination, financial planning, quantitative analysis, case consultation, performance monitoring, report preparation, stakeholder liaison
Preferred skills
Field visit coordination, hearing preparation, conflict resolution
Technologies
None stated
Responsibilities
Monitor workflow of BOS workers, review and authorize specific cases, manage teams handling new applications and reopens, conduct daily service sweeps, oversee case planning and employment strategies, prepare reports for fair hearings, monitor conference activities
Seniority
Senior, hands-on IC