Automotive Diagnostic Expert
Core
Senior automotive diagnostic expert analyzing root causes of complex vehicle repair cases and coaching retailer staff to improve diagnostic quality and customer satisfaction.
Role type
Senior IC automotive diagnostic engineer
Builds
High-quality diagnostic and repair service solutions for automotive retailers
Domain
Automotive after-sales / EV diagnostics
Deliverable
client delivery
Required skills
Master Technician certification, electrical diagnosis, complex vehicle system investigation, root cause analysis, remote diagnostics, process improvement, stakeholder coaching
Preferred skills
High voltage/EV experience
Technologies
Diagnostic tools, remote support platforms
Responsibilities
Answering support requests and delivering diagnostic/repair services, monitoring repair success and reporting gaps, reviewing processes to increase quality, coaching retailer staff on technical deviations, documenting complex technical issues
Seniority
Senior, hands-on IC
