Technischer Kundenbetreuer (m/w/d) im Außendienst
Core
Field-based technical customer support specialist ensuring smooth warranty resolution and operational excellence for rail equipment in the DACH region.
Role type
Senior field technical account manager (warranty & quality)
Builds
Physical rail equipment systems and services for freight and transit sectors
Domain
Rail transportation / Heavy machinery / Industrial equipment
Deliverable
client delivery
Required skills
Warranty management, root cause analysis, field troubleshooting, stakeholder coordination, data analysis, project coordination, inventory management, team leadership
Preferred skills
Rail industry experience, technical engineering background, matrix organization experience
Technologies
NCR systems, warranty management tools, KPI dashboards
Responsibilities
Coordinate warranty processing and on-site incident analysis; Serve as primary contact for customers during warranty phase; Manage defects and non-conformance reports (NCRs); Track and report on-site incidents and reliability data; Coordinate warranty projects and retrofits; Monitor consignment stock and coordinate inventory adjustments; Lead and coordinate field technician teams; Drive continuous improvement and safety compliance
Seniority
Mid-to-Senior, hands-on field IC