Enrollment Supervisor
Core
Supervise staff and manage the enrollment of low-income families and childcare providers into the Automated Child Care Information System (ACCIS) for the City of New York's subsidized voucher program.
Role type
Mid-level management supervisor (child care operations)
Builds
Enrollment of families and providers into the ACCIS system
Domain
Public sector / Child welfare / Social services
Deliverable
client delivery
Required skills
Staff supervision, quality assurance, data entry, system administration, stakeholder liaison, report generation, performance evaluation, training delivery
Preferred skills
Independent judgment, decision-making
Technologies
ACCIS
Responsibilities
Supervise staff in the Voucher Enrollment Unit, quality assure and approve enrollment processing, receive and respond to high priority issues, produce statistical reports, liaise with HRA Job Center Staff, issue and mail child care vouchers, enroll and maintain families and providers, update provider licenses and rates, generate new provider numbers, interview walk-in clients, monitor staff time and leave, assign tasks and evaluate performance, provide enrollment training.
Seniority
Mid-level supervisor