Engagement Specialist (Spanish)
Core
Obtain signed supporting depositions, assist victims in understanding the criminal justice system, and provide information on victims' rights in Spanish.
Role type
Engagement Specialist (Victim Services)
Builds
Case support services for crime victims and witnesses within the New York County District Attorney's Office
Domain
Public Sector / Criminal Justice / Victim Advocacy
Deliverable
client delivery
Required skills
Spanish fluency (oral/written), English fluency, victim outreach, deposition processing, translation, case documentation, order of protection assistance, inmate release notification registration, high-volume call handling, crisis communication, confidentiality, multi-tasking, prioritization
Preferred skills
prior experience with crime victims, familiarity with criminal justice system, retail/customer service experience, social service degree, ASL proficiency
Technologies
EECU Workbench, fax, email, electronic signature systems
Responsibilities
Contact victims and witnesses to obtain supporting depositions; translate complaints and depositions; process and file depositions; assist with orders of protection and inmate release notifications; liaise with Assistant District Attorneys; document outreach and communications; represent the unit at community events; handle high caseloads and crisis calls
Seniority
Individual Contributor, entry-to-mid level
