Patient Care Coordinator
Core
Point person for non-clinical patient experience, ensuring smooth visits from start to finish by managing scheduling, insurance verification, payments, and front-desk operations.
Role type
Patient Care Coordinator (Front Office)
Builds
Clinic daily operations and patient flow
Domain
Healthcare / Physical Therapy
Deliverable
product features
Required skills
Scheduling, insurance verification, payment processing, EMR/chart maintenance, phone communication, data entry
Preferred skills
Medical front office experience, Microsoft Word/Excel proficiency, EMR/medical software experience
Responsibilities
Welcome patients and manage front-desk interactions, answer phones, schedule visits electronically, verify insurance benefits and patient info, maintain charts and EMR accuracy, handle patient payments, support clinic operations (faxing, filing)