CUSTOMER SERVICE MONITOR
Core
Act as a liaison between HRA units, city agencies, customers, and community organizations to resolve heat-related problems and process applications for the Home Energy Assistance Program (HEAP).
Role type
Community Associate (Customer Service Monitor)
Builds
HEAP program services and energy assistance for households
Domain
Social Services / Public Administration / Energy Assistance
Deliverable
client delivery
Required skills
liaison coordination, application processing, client inquiry research, correspondence drafting, technical assistance provision, training delivery, field visit compliance checks, public relations material preparation
Preferred skills
none stated
Technologies
none stated
Responsibilities
Act as liaison between HRA units, city agencies, customers, and community organizations; Research client inquiries and draft correspondence; Provide information and technical assistance to individuals and organizations; Provide training on HEAP procedures to community-based professionals; Conduct field visits to HEAP office sites to ensure compliance; Assist in preparing public relations materials
Seniority
Mid-level, independent judgment
