Customer Service Representative
Core
Frontline support responding to customer inquiries regarding products, pricing, and lead times while managing the full order process.
Role type
Customer Service Representative I
Builds
Order processing, scheduling updates, and warranty/return handling for freight and transit rail equipment.
Domain
Transportation equipment (rail, mining, marine, industrial)
Deliverable
product features
Required skills
Order management, Oracle system navigation, Incoterms knowledge, customer complaint resolution, product market understanding
Preferred skills
None stated
Technologies
Oracle system
Responsibilities
Receive and verify orders via email, EDI, and portals; process commercial and transit/bus orders; initiate actions for order changes; resolve product or service problems; ensure gold standard service quality.
Seniority
Entry-level IC
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