CASE MANAGEMENT TEAM LEADER
Core
Supervise teams of Benefits Opportunity Specialists to manage case workflows, authorize benefits, and guide participants toward self-sufficiency through economic support and employment planning.
Role type
Senior IC case management team leader
Builds
Case management plans, employment strategies, and benefit authorization decisions for individuals and families
Domain
Social services / Public assistance / Economic support
Deliverable
client delivery
Required skills
Team supervision, case workflow monitoring, benefits authorization, eligibility assessment, employment planning, report review, stakeholder liaison, performance auditing, conflict resolution
Preferred skills
Field visit coordination, hearing preparation, ant-eviction planning
Technologies
None stated
Responsibilities
Monitor workflow of BOS workers handling new applications and reopened cases; Review and authorize specific benefit cases; Act as liaison to the Rental Assistance Unit; Manage teams assessing eligibility for food, Medicaid, and employment services; Oversee teams providing comprehensive service delivery and developing employment plans; Ensure planning and monitoring of case management activities; Assist with case consultation on difficult cases; Oversee teams handling walk-in/telephone services and housing needs; Prepare reports on unit activities and key performance outcomes; Perform final review of packets prior to fair hearings
Seniority
Senior, hands-on IC
