Director of Language Services
Core
Lead strategic direction and operations for the Mayor's Office of Immigrant Affairs' Language Services unit, ensuring reliable access to translation and interpretation for limited English speakers across NYC.
Role type
Director of Language Services (Strategic Leadership & Operations)
Builds
Language access programs, translation/interpretation workflows, and interagency language service protocols.
Domain
Public Sector / Government / Language Services / Translation & Localization
Required skills
Strategic planning, team management and scaling, budget management, vendor procurement, quality assurance, interagency coordination, data analytics and visualization, localization workflows, CAT tools (Trados, MultiTerm), translation technology implementation.
Preferred skills
Experience with Smartling, MS Power BI, rapid response operations.
Responsibilities
Set strategic direction and growth plans for the unit; oversee daily operations, staff, and projects; manage budget and lead procurements; evaluate service quality and implement best practices; serve as point person for urgent language access requests; lead data management and reporting.
Seniority
Director, strategic leadership & operations
