Regional Service Coach - North-2
Core
Drive end-to-end service excellence processes, ensure process adherence, and coach dealership teams to maximize customer satisfaction.
Role type
Senior IC service operations coach
Builds
Uniform service processes and customer experience across assigned dealerships
Domain
Automotive service operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process excellence, training & coaching, root-cause analysis, PDCA methodology, KAIZEN, data entry, operational reporting, process audits
Preferred skills
field experience, frequent travel, analytical skills, process-oriented mindset
Technologies
MS Office, MS Excel, MS PowerPoint, Macros, Power BI
Responsibilities
Conduct surprise process checks and audits across service and parts departments; coach teams on defined service processes; analyze process gaps and recommend corrective actions; create and present performance reports; support digital adoption and DMS data accuracy; conduct refresher training and orientation for new joiners; monitor KAIZEN activities.
Seniority
Senior, hands-on IC
