Automotive Operations Specialist
Core
Support automotive dealerships in improving service operations, customer experience, and overall performance through coaching and consulting.
Role type
Field Operations Specialist (Automotive Dealerships)
Builds
Operational improvements and performance gains for dealership service departments
Domain
Automotive retail / Fixed operations / Aftersales
Deliverable
client delivery
Required skills
automotive dealership operations experience, fixed operations knowledge, coaching and mentoring, relationship building, performance data analysis, Microsoft Office proficiency
Preferred skills
knowledge of service department metrics, experience influencing teams, financial data analysis, training dealership staff
Responsibilities
Assess dealership service operations to identify efficiency improvements, coach staff on customer service and sales techniques, partner with leadership to implement improvement plans, monitor progress against performance goals, document observations and recommendations, track and analyze key performance metrics
Seniority
Individual Contributor, Field-based
