Mobile Service Field Specialist
Core
Lead the Mobile Service program by consulting with dealership owners, coaching management on profitability, and providing hands-on technical training to technicians in the field.
Role type
Senior Mobile Service Business Consultant & Performance Coach
Builds
Mobile Service units, profitable dealership business models, and technician competency in field repair procedures
Domain
Automotive Aftermarket / Mobile Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Automotive industry corporate and retail knowledge, Mobile Service tools & equipment expertise, Basic automotive systems understanding, Automotive Service Sales Process & Techniques, Automotive training and facilitation experience, Parts operations knowledge, Program leadership experience
Preferred skills
Bachelor's degree, 5+ years automotive industry experience, Aftermarket or dealership environment service, Retail automotive experience, Exceptional public speaking and presentation skills
Technologies
Mobile Service Van repair tools, Van discovery training equipment
Responsibilities
Consult with Dealer Principals and Service Managers to sell the Mobile Service vision and build profitable business models, Implement new processes and analyze KPIs to fix dealership workflows, Train technicians on vehicle lifting, oil extraction, and vehicle checkup procedures, Teach sales techniques and customer rapport building to improve revenue, Assist dealership management with go-to-market plan execution, Monitor KPIs and provide counsel to achieve sales targets, Develop parts stocking strategies for Mobile Service units, Assist in recruiting and retaining Mobile Service Technicians and Coordinators
Seniority
Senior, hands-on IC with strategic consulting and training responsibilities