CASE MANAGEMENT TEAM LEADER
Core
Supervise teams of Benefits Opportunity Specialists to manage case workflows, authorize benefits, and guide clients toward self-sufficiency in social services.
Role type
Senior IC case management team leader
Builds
Case management plans, employment strategies, and benefit authorization decisions for individuals and families
Domain
Public sector social services / human services
Deliverable
client delivery
Required skills
team supervision, case review and authorization, workflow monitoring, report accuracy review, liaison coordination, daily service sweeps, eligibility assessment, employment plan development, client feedback assessment, hearing preparation, field visits
Preferred skills
quantitative analysis, program development, research skills
Technologies
Work lists, outcome reports, audit tools
Responsibilities
Monitor workflow of BOS workers handling new applications, closed cases, and reopens; Review specific cases and authorize benefits; Conduct daily sweeps to ensure timely service; Manage teams assessing eligibility for grants, public assistance, food stamps, and Medicaid; Manage teams developing employment plans and strategies for self-sufficiency; Ensure planning and monitoring of case management activities; Assist with case consultation on difficult cases; Oversee teams providing quick service for walk-in/telephone clients; Oversee staff determining housing needs and developing anti-eviction plans; Monitor conference activities and prepare unit activity reports; Perform final review of packets prior to fair hearings; Prepare reports on key performance outcomes; Conduct field visits
