Warranty Consultant
Core
Provide proactive customer support and manage live warranty claims for the UK market across CAR, Motorcycle, and Power Product segments.
Role type
Warranty Consultant (Front-line claims support)
Builds
Warranty operations processes and claim resolution for retailers/dealers
Domain
Automotive Aftersales / Mobility
Deliverable
client delivery
Required skills
Warranty operations experience, analytical problem-solving, report generation, attention to detail, communications
Preferred skills
Dealer Franchise or OEM warranty background, customer experience, Automotive Aftersales business operations knowledge
Technologies
Various software packages for report generation
Responsibilities
Manage and process live warranty claims, support ongoing improvements in warranty operations, handle incoming warranty enquiries via phone and email, liaise with retailer/dealer personnel and management, highlight process improvement opportunities to reduce costs
Seniority
Individual Contributor